I consumed a brownie from this bakery that tasted like ass. When one eats a brownie, it is customary to expect that the brownie will taste like chocolate. It's an added bonus if it's gooey and gets stuck in between your teeth so you can reward your company with a giant, mottled smile! My first clue here should have been when I noticed that the brownies were beige, but then I plunked down over $3 for one anyway, jammed some in my mouth, and felt an immediate mixture of regret, melancholy, disgust and irritation. I think my sister hated her red velvet cupcake as well, because as we walked out the door, she deposited most of it in the trashcan without uttering a single word.
I felt a little bitchy after I posted it. A little guilty because it's a small, independent bakery, and really I wanted to like it. But the need to whip out an unguarded review won out. I was rewarded with a note from the bakery's owner:
Thank you for your review. I was out of town for a few days and since the bad brownie comments hit all of my locations, it seems a bad batch went out fore sale. I am incredibly sorry for this. Our brownies actually won best of four in the US by Rachael Ray, so we have some high expectations. Our red velvets are also the second most popular cupcake, so it seems like we just let you down all over the place. I am so very sorry and I would be more than happy to replace those items for you, or give you something else you may prefer, on me. Again, I am very sorry, we take alot of pride in our product and our shop and it saddens us greatly to hear such bad comments (even sadder when it is your child telling you they read it first).
At first I felt like a big fat meanie, but then I thought about my annoying need to please everyone, and I felt sort of okay about the review. Then I felt really irritated at the manipulative comment about her child breaking the news to her. I was impressed that she took the time to address an unhappy customer, but I couldn't stop wondering about the child. Was it a poor, bed-ridden waif of a girl, only living to read positive reviews of her mother's bakery? Damn me for dashing those sweet little innocent hopes.
Or maybe I just helped teach her little offspring a valuable life lesson about parents not being perfect. IN any event, I am thinking I should send over a pan of brownies as a sign of good will. MMMMMMM Ghirardelli.




























